Audi Service Advisor

Job Description

As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining customer concerns and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records and excelling in a customer focused service process.

  • Service as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the customer.

  • Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.

  • Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.

  • Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.

  • Communicate additional repair and service needs to the customer based on vehicle inspection through a digital multi-point inspection.

  • Administer the manufacturer warranty for qualifying vehicle repairs.

  • Present a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns.

  • Excel in hours per repair order production and exemplify a customer centric approach to clientele while keeping focus on quick vehicle turnover.

Company Description
Town Audi is the premier Audi dealer for Bergen County and the Tri-State Area. Since 1946, our passion has been and continues to be providing customers with a world-class dealership experience. As your premier New York area dealership, we serve our customers with the highest of standards.

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