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Front Desk Agent

CRESCENT Hotels & Resorts one of North America's premier hotel management companies is now hiring at our Crowne Plaza Englewood location.
At CRESCENT our job is to take care of you so you can take care of our guests
We offer Medical, Dental & Vision benefits 60 days. .
Eligible for Vacation and Personal time.
401 K after 6 months.
Hotel Room rates discount for family and friends
Grow with us , the results will be a rewarding career.
JOB OVERVIEW
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
REPORTS TO:
Front Desk Manager
ESSENTIAL FUNCTIONS:
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote Crescent and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
6.Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
MINIMUM REQUIREMENTS
High school education or equivalent experience required
High level knowledge of Microsoft Office applications, including Word, Excel, and Outlook,
Excellent communication skills, both written and verbal
Extremely strong aptitude for customer service
Excellent interpersonal and problem resolution skills with outgoing personality and ability to work as part of the team as well as independently
Previous Hotel Front Desk Clerk positions
ADDITIONAL REQUIREMENTS
Previous experience in Hospitality.
IHG experience preferred.
Experience with Opera.







































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