Professional Services Consultant (Ded)

Job Requisition ID: 7884

The objective of the Education Project Manager is to provide premier customer service, training, in-person support and coaching to a dedicated account as well as other projects within the same region. The goal is of pro-active customer support to insure optimal program performance, instructional integrity and to gather and report results. The Project Manager will work in partnership with the aligned Manager, Director and Vice-President of Professional Services while providing support to the Regional Consultants assigned to each account.


Partnerships & Communication
€ Manage and monitor the implementation plan and ensure high quality execution of all deliverables
€ Establish service partnerships with district leaders and classroom teachers using HMH products
€ Facilitate successful implementation of HMH products
€ Proactive, upfront partnering with Account Executives in the Implementation Planning process
€ Ensure fidelity of implementation
€ Share best instructional practices for HMH Products
€ Facilitate ongoing review of customer satisfaction through proactive customer contract and discussion
€ Provide ongoing updates to aligned Manager & Director
€ Create ongoing dialogue with School Administrators
€ Mentor & monitor Regional Consultants assigned to all accounts

Training and Professional Development
€ Provide implementation training for HMH products related to the implementation in all accounts
€ Consult with leadership and teachers about their professional development needs
€ Track Implementation service and support days
€ Provide ongoing professional development as needed
€ Facilitate meetings as needed
€ Ensure consultants provide reports following each coaching or professional learning session


Data Collection and Analysis
€ Encourage periodic progress monitoring assessment
€ Coordinate scheduling and delivery of service days
€ Model regular use of report data to individualize and differentiate instruction
€ Gather and review student data and provide recommendations for improved results
€ Collect student data for use in district analysis
€ Work closely with product development and technical support to address any product performance issues and provide input for future product enhancements


€ Demonstrate a professional, cross-organizational, team-oriented attitude
€ Model excellent leadership and teambuilding skills within the region
€ Demonstrate excellent organizational skills to manage a variety of strategic initiatives
€ Convey deep understanding of current educational trends, including the Common Core instructional shifts
€ Adhere to company ethical aspirations and credo
€ Practice flexibility and implement innovative approaches to problem-solving in challenging situations
€ Demonstrate high-level communication skills that facilitate coherence across all partner organizations
€ Display respect for colleagues' talents
€ Build internal and external relationships that foster credibility and trust
€ Exhibit a willingness to develop a command of all product lines and upselling opportunities
€ Participate in special projects or ad hoc committees when requested


Minimum 4 year college degree

Prior teaching experience

Experience mentoring, coaching and/or teachers and/or leaders

Basic understanding of school district technology environments and product deployment

Expertise with PowerPoint, Excel and Word


Physical requirements:

€ The ability to lift up to 50 pounds in order to carry product and presentation materials.
€ Requires heavy travel 60-70% with frequent overnight stays-Approx. 80% travel by vehicle and 20% by air depending on territory. Ability to sit for long periods of time.
€ Must have an acceptable driving record.


Houghton Mifflin Harcourt (NASDAQ:HMHC) is a global learning company dedicated to changing people€™s lives by fostering passionate, curious learners. As a leading provider of pre-K€“12 education content, services, and cutting-edge technology solutions across a variety of media, HMH enables learning in a changing landscape. HMH is uniquely positioned to create engaging and effective educational content and experiences from early childhood to beyond the classroom.  HMH serves more than 50 million students in over 150 countries worldwide, while its award-winning children's books, novels, non-fiction, and reference titles are enjoyed by readers throughout the world.
For more information, visit  

Houghton Mifflin Harcourt is an equal employment opportunity employer and participates in E-Verify. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, gender identity, sexual orientation, protected veteran status, disability, or other protected group status.

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