Account Executive - Commercial Lines

Job description
1. Creates service schedule for new and renewal clients - Standards: Implement in accordance with procedure manual
2. Performs complete coverage review prior to renewal, identifies inadequacies and missing lines of coverage; notifies client and producers; documents accordingly - Standards: Review completed 120 days prior to renewal
3. Completes renewal process in conjunction with Agency standards and procedures - Standards: All forms completed accurately and applications signed by client
4. Obtains non-marketed renewal quotes from existing carrier, contacts clients and follow-up in conjunction with Producer, renews policies by agency standards; refer all delinquent items to the manager - Standards: Requests renewals from carrier at least 60 days prior to renewal, per agency standard; presents proposal and orders renewal at least 4 weeks prior to renewal.
5. Checks complex and excess market policies as needed, and coordinates transmittal of all policies. - Standards: Policies are processed within 2 weeks of receipt
6. Responds to clients' needs by coordinating the issuance of Acord forms, Summaries of Insurance and other related items accurately and on time - Standards: Requests completed within 24 hours and corresponding activities entered into system
7. Review audits prior to processing and handles accordingly - Standards: Audit reviewed within 3 days
8. Refers current and prospective clients to Life & Health and/or Personal Lines for solicitation - Standards: Upon binding of new business or processing of renewal
9. Prepares renewal report and clears old expiration items and corrects policy statuses - Standards: Report is reviewed every Tuesday
10. Maintains a professional and retentive relationship with every assigned client - Standards: 90% of clients renew each year
11. Runs & maintains accounts receivable according to agency standards - Standards: Report is run every Tuesday.
12. Contacts clients as appropriate - Standards: All client phone calls returned the same business day. Telephone contact or personal visits in accordance with planned visitation schedule.
13. Invoices all transactions accurately - Standards: 100% invoicing accuracy; all premium items handled within 5 working days
14. Can function as a Customer Service Representative as needed. - Standards: Performs function in the absence of the CSR
15. Performs other duties as requested or required. - Standards: Established expectations and deadlines met.
SALARY $70-100K, DOE
Desired Skills & Experience
o 5+ years in the insurance industry, preferably in a commercial lines customer service capacity
o P&C license, and must have property and casualty insurance agency experience to be considered
o Knowledge of a variety of Commercial Lines coverages, not specific niches only (position will service retail, technology, financial institution accounts to name a few)
o Full knowledge of insurance products and usages
o Background with an agency, not a company
o Excellent customer service and computer skills
o Superior knowledge of the Applied System (EPIC) and proficient in Word and Excel (including formulas)
o Lives within 45 minutes of Englewood Cliffs NJ excluding Brooklyn, Queens and Long Island
o Desire to pursue continuing education and/or a professional designation
o Appropriately attired for professional office environment
o Manage workflow of assigned book of business and delegate workflow
o Mentor for CSR and CSA
o Strong verbal and written communication skills
o Ability to maintain a positive attitude, express enthusiasm and be flexible
o Ability to work independently or as part of a team
o Ability to carry out complex tasks with many concrete and abstract variables
o Compatible with other employees

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