Client Relations Manager
Englewood, NJ Englewood, NJ Full-time Full-time Estimated:
$54.
5K - $69K a year Estimated:
$54.
5K - $69K a year 19 hours ago 19 hours ago 19 hours ago Develop objectives for the call center's day-to-day activities Conduct effective resource planning to maximize the productivity of resources (people, technology etc.
) Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.
) Assume responsibility of budgeting and tracking expenses Hire, coach and provide training to personnel to maintain high customer service standards Monitor and improve ordering, telephone handling and other procedures Evaluate performance with key metrics (accuracy, call-waiting time etc.
) Prepare reports for different departments or upper management Performs miscellaneous job-related duties as assigned.
; All other duties as assigned.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$54.
5K - $69K a year Estimated:
$54.
5K - $69K a year 19 hours ago 19 hours ago 19 hours ago Develop objectives for the call center's day-to-day activities Conduct effective resource planning to maximize the productivity of resources (people, technology etc.
) Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.
) Assume responsibility of budgeting and tracking expenses Hire, coach and provide training to personnel to maintain high customer service standards Monitor and improve ordering, telephone handling and other procedures Evaluate performance with key metrics (accuracy, call-waiting time etc.
) Prepare reports for different departments or upper management Performs miscellaneous job-related duties as assigned.
; All other duties as assigned.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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